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Hard Drive deleting files after I open them/some already missing

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TiaraGubier Posts 2 Registration date Monday January 8, 2018 Status Member Last seen January 8, 2018 - Jan 8, 2018 at 05:42 PM
bernicesmith138 Posts 2 Registration date Wednesday January 24, 2018 Status Member Last seen January 25, 2018 - Jan 25, 2018 at 06:01 AM
We have an external hard drive at work and when I came in after the new year break there was a bunch of files missing. I tried to open an excel spreadsheet then it came up with errors and wouldnt open, then when i went back to try and re-open it, it wasn't there, nor alot of other stuff. When i went into excel it was in the recently opened file, so i tried to open it from there and it wouldnt. I then clicked take me to the location of this excel document and it went to the correct file, but the spreadsheet wasnt there?

We're missing excel spreasheets and folders with word documents in them.

Please help!
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2 responses

Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jan 8, 2018 at 07:09 PM
It appears you have a virus in your system.

I suggest you hire a local Security Firm to identify and resolve the problem. I would not trust any free advice for this site and any other site.

Good Luck
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TiaraGubier Posts 2 Registration date Monday January 8, 2018 Status Member Last seen January 8, 2018
Jan 8, 2018 at 08:42 PM
Is it likely that they will be able to retrieve all the lost data?
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Answer 2 / 2
bernicesmith138 Posts 2 Registration date Wednesday January 24, 2018 Status Member Last seen January 25, 2018
Jan 25, 2018 at 06:01 AM
hi,
If you have the backup of your data then you can restore it. Other wise it may be difficult to get back them. Try to scan your system from an authentic anti malware tool.
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