Previous Topic Next Topic

Gmail account mobile verification problem

Closed
Niclole Posts 1 Registration date Saturday February 3, 2018 Status Member Last seen February 3, 2018 - Updated on Feb 3, 2018 at 04:48 PM
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 - Feb 3, 2018 at 04:52 PM
My galaxy A5 mobile phone had to be factory reset it needs the gmail account and password that was synced with it at time I bought it but it's not in use . And I can't remember the password I've tried the gmail recovery but they said they can't verify that it belongs to me because they can't send me a text...can you help .

1 response

Answer 1 / 1
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
Feb 3, 2018 at 04:52 PM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Similar discussions

Selfie video verification upload error
Soslilfrost -
Muaidxd -

18 responses
lava hard reset & factory reset
AVAY -
Har -

3 responses
Facebook verification code wont send to email to confirm identity
nichadichy -
tiajax -

28 responses
WhatsApp download link for Samsung B313e
Subhash -
santosh -

2 responses