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Gmail account mobile verification problem

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Niclole Posts 1 Registration date Saturday February 3, 2018 Status Member Last seen February 3, 2018 - Updated on Feb 3, 2018 at 04:48 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 3, 2018 at 04:52 PM
My galaxy A5 mobile phone had to be factory reset it needs the gmail account and password that was synced with it at time I bought it but it's not in use . And I can't remember the password I've tried the gmail recovery but they said they can't verify that it belongs to me because they can't send me a text...can you help .
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Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Feb 3, 2018 at 04:52 PM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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