Selfie video verification upload errorSolved/Closed

Question

Hello, 

Yesterday I was promoted to upload a selfie video to verify I’m the person who runs my Instagram account. I’ve tried uploading it all day and I get the same error message that says error please try again later. A never ending loophole. I’ve researched it & many people have been experiencing this issue since yesterday. I’ve tried resetting my phone, deleting & reinstalling the app, tried on a web browser, a friends phone, my second phone, connected a VPN... nothing. Anyone else have this issue or know a solution? Where can I fill out a help request form? I always get directed to the Instagrams help page which is also just a run around. It doesn’t give me an option to submit a help request form.

I attached a screenshot of the error message. 


System Configuration: iPhone / Safari 14.0

GabrielEXR · Accepted Answer

Hey guys, I'm talking about Brazil. had the same problem for 2 days, after trying hard to solve and email Instagram support without return. I tried to perform the procedure through a friend's phone. I have a Motorola Android, which was not working at all, my friend's phone is an Iphone 7 Plus, I tried his skin and it worked, I hope I can help

brightxswan · Answer

Guys, I may fixed this problem ... but there is no guarantee that this will help everyone. I researched a lot why so many people have this problem at the same time and red something very logic and comprehensible: After the last instagram update, the safety system of instagram becomes more strikt and susceptible. Every App you downloaded in the Store, where you have to sign in with Instagram and helps you with THIS app is a typical "danger or risk sign" for instagram itself. The safety system thinks, you are a simple Bot and no real person because you generate kind of "external datas" (I don't know how to explain right ...) the app can't handle with and/or can't track. For example: Hashtag Apps, generated likes, follow/unfollow apps and much more ... As a result, instagram lock you out of your account and you have to confirm your identity with this Video Selfie Verification. 
All you have to do is to delete all this apps from you phone. As long as you have this apps you will keep getting these errors till you delete them. After 24 hours, or may a bit more you can complete this Verification and have your account back. 

I solved this problem for myself yesterday and had my account back after 2 days. May this will help you too!

Kingrudra008 · Answer

????Same thing happening with me like y'all it keeps crashing when I'm submitting the video I tried many things but nothing worked but I tried to login with my another phone but it didn't work at all but after I tried to login with my mum's phone than it worked???? I'm so happy after gaining access to my account just Commenting here to help y'all......

Try to login with each and every phone of your home....

It took me 2 & a half day to recover my account

And......

How many phones I used to login : 3
All the phones are Android


Keep Calm Everything Will Be Fine 
Your Account Is Safe And You'll Definitely Get it Back

medha · Answer

I got my account back. Just keep trying again and again. Also try through different phones. The feature is not working on all devices.

kaysup96 · Answer

Guys, you have tried to re-login a couple of times until it shows that you need the video verification. Try in different devices like android then iOS, make sure that you have strong signal to submit the video verification. I was locked for 2hr and now I got my account back.
P.S. : PLEASE DELETE ALL THIRD PARTY APPS like unfollowers tracker, hashtag app, etc.

SurajBoss · Answer

hey, Just uninstall whatever Instagram app you have, then download the latest app from playstore and do selfie verification from it, 100%, just did it

Victoria_8 · Answer

So I figured it out!
1.  I waited several hours before I reattempted all this since the last time I tried logging in. 
2.  I cleared cash for my instagram app for my iphone (settings>general>iphone storage> instagram>offload app> reinstall app). 
3. Then after that I restarted my iphone. 
4. then I deleted the instagram app from my iphone
5. Then I went onto my laptop and logged into Instagram using the browser google chrome.
6. then once I was logged in on the browser when it asked me to confirm my phone number I typed in my number and clicked send verification code. 
7. then I was officially in my instagram on my laptop
8. Now I redownloaded the app onto my iphone and logged in normally (as I had gained access), and I have my account back!

Hopefully this helps, these are the exact steps I did to regain access, and I had been trying for days!

Najma · Answer

I think I might have the solution but not sure if it's would work for everyone.if you had logged in in other apps or devices Instagram definitely sent you a message in your mail account.tap on the secure account link and change your password and tarassa you'll have your account bank

Raonaman420 · Answer

My intsa account also asking for face verification..but the procedure was not completed due to error ..the whole screen truns to black ...but after 3 days the problem was automatically solve ...(please uninstall all 3rd party apps .may be because of them this whole problem occurs)

Selfie video verification upload error

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