Selfie video verification upload error

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Soslilfrost Posts 1 Registration date Thursday November 19, 2020 Status Member Last seen November 19, 2020 - Nov 19, 2020 at 03:05 PM
 Gabby - Jun 15, 2022 at 04:59 PM
Hello,

Yesterday I was promoted to upload a selfie video to verify I’m the person who runs my Instagram account. I’ve tried uploading it all day and I get the same error message that says error please try again later. A never ending loophole. I’ve researched it & many people have been experiencing this issue since yesterday. I’ve tried resetting my phone, deleting & reinstalling the app, tried on a web browser, a friends phone, my second phone, connected a VPN... nothing. Anyone else have this issue or know a solution? Where can I fill out a help request form? I always get directed to the Instagrams help page which is also just a run around. It doesn’t give me an option to submit a help request form.

I attached a screenshot of the error message.



System Configuration: iPhone / Safari 14.0
Related:

63 replies

GabrielEXR Posts 1 Registration date Tuesday February 2, 2021 Status Member Last seen February 2, 2021 53
Feb 2, 2021 at 10:51 AM
Hey guys, I'm talking about Brazil. had the same problem for 2 days, after trying hard to solve and email Instagram support without return. I tried to perform the procedure through a friend's phone. I have a Motorola Android, which was not working at all, my friend's phone is an Iphone 7 Plus, I tried his skin and it worked, I hope I can help
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I will try this out I hope it works. Thank you very much. I also have an android so hopefully my friends iPhone works.
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martin > Brevin.sakai
May 9, 2021 at 05:08 PM
did you resolve the problem with iphone ?
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zhan2525 Posts 1 Registration date Sunday May 9, 2021 Status Member Last seen May 9, 2021
May 9, 2021 at 12:16 PM
skin? what it means? can you say it in russian? please. Because my iphone XS works fine
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Hi, I had the same problem. I took a video selfie and it always showed me an error. and that for 3 days! :(
i have an iphone. just took the phone from my cousin who has a samsung, and it worked for her! I was able to log back in on her phone, and then on mine too.
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brightxswan > Maria
May 11, 2021 at 06:59 AM
Guys, I may fixed this problem ... but there is no guarantee that this will help everyone. I researched a lot why so many people have this problem at the same time and red something very logic and comprehensible: After the last instagram update, the safety system of instagram becomes more strikt and susceptible. Every App you downloaded in the Store, where you have to sign in with Instagram and helps you with THIS app is a typical "danger or risk sign" for instagram itself. The safety system thinks, you are a simple Bot and no real person because you generate kind of "external datas" (I don't know how to explain right ...) the app can't handle with and/or can't track. For example: Hashtag Apps, generated likes, follow/unfollow apps and much more ... As a result, instagram lock you out of your account and you have to confirm your identity with this Video Selfie Verification.
All you have to do is to delete all this apps from you phone. As long as you have this apps you will keep getting these errors till you delete them. After 24 hours, or may a bit more you can complete this Verification and have your account back.

I solved this problem for myself yesterday and had my account back after 2 days. May this will help you too!
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