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My lap dell 5559 it freeze with start windows

Khaledabdelkader 2 Posts Friday March 2, 2018Registration date March 3, 2018 Last seen - Mar 2, 2018 at 07:23 PM - Latest reply: Khaledabdelkader 2 Posts Friday March 2, 2018Registration date March 3, 2018 Last seen

- Mar 3, 2018 at 12:01 AM

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My lap is new one this is the first run with windows 7 pro , after install program i mack a restart but it not open windows just freeze with windows starting black screen
I run diagnosis but good results i need help what I can do ?

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ac3mark 9582 Posts Monday June 3, 2013Registration dateModeratorStatus June 20, 2018 Last seen - Updated by ac3mark on 2/03/18 at 07:31 PM

Thank you

OK, so windows 7 pro has no longer being supported mainstream since 2015.

Start it in Safe mode. Does it boot?

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Khaledabdelkader 2 Posts Friday March 2, 2018Registration date March 3, 2018 Last seen - Mar 3, 2018 at 12:01 AM

Thank you

I try to open now after 12 hour it open normally
this is for a time to freeze again after restart
this is the second time it freeze and if I leave it for a hours it work again
I will try to open it in safe mode as you ask with freeze

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