Touchpad&keyboard not working after windows update

gurcharan100 1 Posts Sunday March 11, 2018Registration date March 11, 2018 Last seen - Mar 11, 2018 at 06:55 AM - Latest reply: Ambucias 55021 Posts Monday February 1, 2010Registration dateModeratorStatus September 21, 2018 Last seen
- Mar 12, 2018 at 04:18 PM
Hello,

my windows 10 updated itself and after the update the touchpad and the keboard is not working. the mouse status says:
This device cannot start (Code 10)
Insufficient system resources exist to complete the API

the keyboard status says:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Driver Entry Point Not Found}
The %hs device driver could not locate the entry point %hs in driver %hs.

my laptop model no. HP notebook 15 be012tu

Any suggestions?
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5 replies

Ambucias 55021 Posts Monday February 1, 2010Registration dateModeratorStatus September 21, 2018 Last seen - Mar 11, 2018 at 07:11 AM
0
Thank you
Hi

I have found this solution here:

https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows

You might need to connect an external keyboard and mouse

Reinstall the device driver manually

From Start, search for device manager and select Device Manager from the results.
Right-click the device in the list.
Select Uninstall from the menu that appears.
After the device is uninstalled, choose Action on the menu bar.
Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Good luck
It didn’t work I am currently using on screen keyboard and a dell usb mouse . This all happened after the update
Ambucias 55021 Posts Monday February 1, 2010Registration dateModeratorStatus September 21, 2018 Last seen > gurcharan100 - Mar 11, 2018 at 04:23 PM
You must reinstall the driver.
I have already tried reinstalling the driver
Ambucias 55021 Posts Monday February 1, 2010Registration dateModeratorStatus September 21, 2018 Last seen > gurcharan100 - Mar 12, 2018 at 04:18 PM
How?
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