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Recover photos CM security private photo folder

surabhi - Mar 21, 2018 at 02:05 PM - Latest reply: Ambucias 51147 Posts Monday February 1, 2010Registration dateModeratorStatus April 23, 2018 Last seen

- Mar 22, 2018 at 05:46 AM

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Hello,

I lost my phone, so the pictures also lost with that. I want to recover my photos in another device (another mobile). Please help me out how can i recover them

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ac3mark 9190 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen - Mar 21, 2018 at 02:34 PM

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So, the pictures from the phone, are in the cloud and you wish to recover the account?

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Surabhi - Mar 21, 2018 at 02:40 PM

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The picture were there in cm security private photos option
I want to recover then

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ac3mark 9190 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen - Mar 21, 2018 at 02:45 PM

Cm security?

Is that an online account?

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Surabhi - Mar 21, 2018 at 02:46 PM

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Yes I have created via app n provided mail I'd too

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ac3mark 9190 Posts Monday June 3, 2013Registration dateModeratorStatus April 23, 2018 Last seen - Mar 21, 2018 at 02:48 PM

OK, so go the account and log in. If you have done that, but there is not any photos, you never placed the photos from the lost phone into that account, and there is nothing anyone can do about it!

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Surabhi - Mar 21, 2018 at 10:28 PM

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I have uploaded them

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surabhi - Mar 22, 2018 at 12:38 AM

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please help me to get back my photos. I installed the app again in another device but didnt get. My email id was registered with the app. Please try as hard as you can so that I can get back photos in mail

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Ambucias 51147 Posts Monday February 1, 2010Registration dateModeratorStatus April 23, 2018 Last seen - Mar 22, 2018 at 04:27 AM

Were your photos saved on the memory card?

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Surabhi - Mar 22, 2018 at 05:30 AM

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It was saved in app cm security private photo folder

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Ambucias 51147 Posts Monday February 1, 2010Registration dateModeratorStatus April 23, 2018 Last seen - Mar 22, 2018 at 05:46 AM

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I strongly suggest that you contact Cheetah Mobile for support. Ensure you explain your issue in detail.

Here is CM's email address:

cmsecurity@cmcm.com

Good luck

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