Chinnu -
Apr 30, 2018 at 12:30 PM - Latest reply: Ambucias55801
Posts Monday February 1, 2010Registration dateModeratorStatus
November 2, 2018
Last seen
- Sep 29, 2018 at 05:08 PM
1) Make sure you have added the correct Google Play account to your device.
2) In the in-game settings, tap the red Google Play button. This should prompt a screen asking you to load the correct village - the village (Town Hall) level 1 and your old village you lost. Confirm the data that appears there (name of the village, level, and last time played) and select your main village.
Using the Village available on your device, answer "NO" to "Was this helpful?" (it's at the bottom of this FAQ). Then, contact us with the following details:
Please be sure to include the following information:
Exact Username and Clan Name of your lost Village (or player tag if possible)
Exact Town Hall level of your lost Village
Exact XP level of your lost Village
Explain how you lost the Village
Now you tell me that you don't have access to your Gmail account! You wasted my time!
Obviously you must try to regain access to your Gmail account which is a totally a different issue.
I started in Motorola but recently used in Samsung mobile and one plus 5t...
My moto mobile had some problem by using this app so I used to open in Samsung mobile
3. Connect to a Google+ account so you can link your old village.
4. Find the Help and Support tab in the Game Settings menu.
5. Select Report an Issue.
6. Select Other Problem.
If that doesn't work, you can also email Supercell support directly at clashofclans.android@supercell.net for Android. They'll need the details from your new village, along with the following information about your old one:
• The name of your old village
• The name of the clan your village is part of
• The town hall level of said village
• The date and time of the last time you played this village.
If you're playing on a new village while waiting for Supercell to get back to you, don't upgrade your town hall past level four — according to the Wikia, this causes problems with the recovery procedure. It's also suggested you don't delete the game's pre-populated data. It takes about two to four weeks to hear back after emailing Supercell directly.
