I recently purchased an EPIK 11.6″ Chromebook on May 8, 2018 of the Walmart website and just received it today, May 10, 2018. After I plugged the charger into the Chromebook, it came on normally and allowed me to input my wi-fi, email, etc. But only after I allowed the laptop to update the Chrome OS, the screen turned black.
Thinking that it was dead as I just received it today, I allowed it to charge for over five hours. The light next to the charging port was green, so I pressed the power button to turn it back on. The white light on the power button flashed briefly, but the Chromebook did not power back on. I held it down for thirty seconds and everything.
I went to online forums that dealt with similar issues (but not with the same model Chromebook that I have), and none have been able to help me as it doesn't come on at all. I have emailed the manufacturers at epiklearning.com, but I have yet to receive a response from them.
The email that I received from Walmart after I placed my order has given me until Sunday, May 13, 2018 to return the device, but I want to be certain that there is something that can be done or not before I attempt to return it.