Hello, how will i retrieve my password if my old no. is already broken and being trashed System Configuration: Windows / Chrome 54.0.2840.71

Forgot my password and I'm using a new phone no.

Closed

johniree - Updated on May 19, 2018 at 07:09 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 21, 2018 at 04:47 AM

Hello,

how will i retrieve my password if my old no. is already broken and being trashed

Forgot my password and I'm using a new phone no.
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3 responses

Answer 1 / 3

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 19, 2018 at 07:09 AM

First, tell us, when you created the account, did you register an alternate recovery email address or phone number to which you have access to receive an account key?

When is the last time you successfully accessed your account?

johniree
May 19, 2018 at 11:07 AM

i cant remember when i created the account but the last time i used my account is when im using my s7 edge and my password is my finger print and also i used it in my iphone 6s before my s7 edge

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > johniree
May 19, 2018 at 04:47 PM

Please answer all of my questions.

johniree
May 20, 2018 at 03:30 AM

im not if year 2012 to 2014 when i made that account! what kind of proof you still want me to give? do you want to video call me you'll help me now to retrieve my account!
i have other account ***@*** you can mail me

johniree
May 20, 2018 at 03:31 AM

or you can add me on my facebook account for proof! type John Iree Ilagan and add me also on messnger so we can chat or vid call!

johniree
May 20, 2018 at 04:09 AM

Im not sure if

Answer 2 / 3

johniree
May 20, 2018 at 03:23 AM

johniree
May 20, 2018 at 03:24 AM

or add me on my facebook account for proof!!

Answer 3 / 3

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
May 20, 2018 at 04:42 AM

Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive an account key, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

johniree
May 21, 2018 at 03:09 AM

so what will i do if did not registered an alternate account???

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > johniree
May 21, 2018 at 04:47 AM

Account recovery is absolutely impossible!

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