Audio and network not working [Solved]

Posts
3
Registration date
Tuesday July 24, 2018
Last seen
July 26, 2018
-
Hi, I did something to my computer a couple days ago where I like enabled and disabled stuff, honestly idk what i was doing and now my audio and my internet connection is not working. I tried so many methods and nothing is working. And i cant remember what exactly i disabled and i dont know how to get back the screen because i forgot what it was called. I feel like i disabled like something that both of the icons need. The audio icon just has a red x in the conner and the network icon is gone. I open up the properties and both say "this device is not working properly" and when i try to troubleshoot them it says "troubleshooting couldnt identify the problem" so i just need someone who knows something about this kind of stuff but right now my computer is kinda useless. Ty
See more 

Your reply

2 replies

Posts
50325
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
0
Thank you
Hi

You may not get a solution to your issue this evening but tomorrow morning because it's kind of late and other things are on the burner.

In brief you are not getting audio and no internet. Please confirm.

Tell us the make and model of your computer.

Tell us what is your operating system.

Catch you later
vNicki
Posts
3
Registration date
Tuesday July 24, 2018
Last seen
July 26, 2018
-
Yes, I am not getting sound and I am not able to connect the the internet.
Im using a HP ENVY m6 Notebook PC
Product ID: 00326-10000-00000-AA022
System Type: 64-bit operating system, x64-based processor
idk if you need this but im using Windows 10 Home
Respond to Ambucias
Posts
50325
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
0
Thank you
Hi

For your sound you must reinstal your audio card driver.

For your Internet, I would start by calling your ISP.
vNicki
Posts
3
Registration date
Tuesday July 24, 2018
Last seen
July 26, 2018
-
hey what i ended up doing was reset my pc like totally it worked because i tried everything and nothing was working. now everything is working fine!
Respond to Ambucias