Forgot Gmail password new phone

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Joyce - Updated on Aug 23, 2018 at 05:05 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 23, 2018 at 05:14 PM
Hello,


I had to buy a new phone and I got a new number I can't get into my old e mail account cause I do not have her number anymore smithj***********@gmail com forgot password as well new number is 479 3**********

2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Aug 23, 2018 at 05:06 AM
Unfortunately, if, when you created your Gmail account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you can’t prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
I do have an alternate e mail but the other g mail has my old number which is 479 981 3924
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Aug 23, 2018 at 05:14 PM
Did you register the alternate email with your account? Is the old phone number functional?