Forgot Gmail password new phone

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Joyce - Updated on Aug 23, 2018 at 05:05 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 23, 2018 at 05:14 PM
Hello,


I had to buy a new phone and I got a new number I can't get into my old e mail account cause I do not have her number anymore smithj***********@gmail com forgot password as well new number is 479 3**********

2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
Aug 23, 2018 at 05:06 AM
Unfortunately, if, when you created your Gmail account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you can’t prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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I do have an alternate e mail but the other g mail has my old number which is 479 981 3924
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
Aug 23, 2018 at 05:14 PM
Did you register the alternate email with your account? Is the old phone number functional?
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