Unable to access my files on my WD My Passport Closed

Question

Hello,
My external hard drive shows up in My Computer but that's it. When I click on it to access my files, it won't open. I tried using Windows File Explorer and got the following message:

E:\ is not accessible
The request could not be performed because of an I/O device error

I checked the drive in Disk Management and it says that it's healthy. I also tried using a data recovery software but it didn't work. 

Does anyone know what could be causing this problem? What other options do I have to recover my data?

PNyiam · Answer

Hi,

I have a WD as well and have had a couple issues.  You may have looked through this already but I have attached the WD troubleshooting walkthrough for drive visibility and connection.  At least if you follow these steps and don't manage to fix the problem you will have a clear representation of the steps you have already taken.

https://support-en.wd.com/app/answers/detail/a_id/6226

Hope it helps.

Vx4785 · Answer

I tried it and got the following results:

Quick Test: Went nowhere after three bars
Extended Test: Too many bad sectors

I've also tried accessing it with Linux but no luck. I guess that I'll have to got a data recovery center to my files.

Unable to access my files on my WD My Passport

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