Disabled account [Closed]

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Posts
48090
Registration date
Monday February 1, 2010
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Last seen
October 22, 2020
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Hello,

I tried to join facebook 2 weeks ago. Immediately before being able to use the site a notification came up saying suspicious account submit a selfie. I submitted my selfie. I was locked out and advised this selfie would be reviewed. I used my legal name to set up the account and my email address contained my legal name. Other than this I had not submitted or been able to submit any more info to my profile as I couldnt access it due to immediately being asked submit a selfie than being locked out.

When I logged back in 2 days later my account was disabled. No reason given just a link to the help center which has a listof reasons why accounts are disabled none of which applied to me as I hadn't even used the service and created my account with my legal name. I thought ok, maybe they dont believe my legal name, which isn't to crazy. So I submitted government ID and retyped my legal name. Since then it's been almost 2 weeks. No response, account still disabled.

First time signing up to Facebook and only signing up to use advertising for Instagram. I can assure you, the majority of new accounts in 2019 get asked immediately to submit a selfie, then ID and many accounts get disabled. Facebook confirmed they have closed approx 80m accounts many upon sign up, based on they're alogorithms detecting suspicious activity. When the algorithms are wrong there appears to be mainly robots to deal with the matter and nobody to email etc.



System Configuration: Macintosh / Chrome 71.0.3578.98

2 replies

Posts
48090
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
October 22, 2020
10,890
Hi

As I replied to you before, you wrote: signing up to Facebook and only signing up to use advertising for Instagram

Facebook does not allow advertising on personal accounts, you should have created a business account.

There is no use sending your id if you have not observed the terms of use. I suggest you check them out.

Regards
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