Instagram promotions: not working, disabled, 2021

Instagram promotions: not working, disabled, 2021

Has your Instagram account been restricted and you are no able to use Instagram promotions? Don't worry, in this article will go through a list of reasons why your Instagram promotions may be disabled.

Why are Instagram promotions disabled? 

Instagram is a great way of promoting one's business or of starting an online business and ads and promotions are a key to success. There are many reasons as to why your Instagram promotions may no longer work. 

Instagram made a mistake

If you don’t think there is any particular reason to getting your promotions disabled (meaning, they follow the official guidelines which are available on the Instagram website) then one possible solution is to Request Review. This option is now integrated in the app but you can also fill a form by visiting the Account Quality section and selecting your Business Manager account. This may take up to 24 hours and even more due to the pandemic.

Not a professional account

In order to make an Instagram promotion, you need to be connected to your business account. If you don’t have one, then you may need to switch your personal account to a professional account. Another reason can be because you are not a Page admin.

Your Instagram account has been restricted

Instagram may restrict your account for the following reasons:

  • Following or unfollowing a lot of pictures (there is a limit of 500 per day).
  • Mass liking, commenting, and/or messaging.
  • Posting too much.
  • Sharing violated or harmful content. This seems to be the case especially of medical content that may be considered as too graphic or as fraudulent (namely when it comes to esthetic surgery).
  • Using a third-party app - make sure to uninstall any third-party app, such as the Followers app – some users have encountered problems while using it.

Normally, a blocked account is recovered within 24-48 hours.

Young account

In order to do promotions, your account needs to be at least 30 days old. If your account is more recent than that you will be unable to activate promotions. 

Spending limits

Another thing to check is the payment method associated to your account, prepaid (automatic) or post-paid (manual - credit cards, PayPal)? If you've chosen the first one, we recommend that you check if there are any spending limits that you may have overpassed.

Copyright issues

Some music, pictures, or videos may be subject to copyright - you should check if there are any on your account.

Associated Facebook account

If you have a Facebook account you may want to do the following (note: this may make you lose your insights!):

  • Unlink the Facebook account from your (personal, if not professional) Instagram.
  • Log out from Instagram.
  • Log out from Facebook.
  • Log back to Instagram.
Any more Instagram questions? Check out our Forum!