Face book says I'm trying too often to recover my account

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Sewwhat8 Posts 2 Registration date Tuesday June 11, 2019 Status Member Last seen June 12, 2019 - Jun 12, 2019 at 12:25 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 12, 2019 at 04:20 PM
My account was hacked. The hacker changed the Comcast E-mail to one I can't access (Hotmail). They may have also opened another FB account with my Comcast E-mail. I am getting Facebook notifications on my Comcast E-mail addressing a name other than mine. I have jumped through all the hoops to regain access to my original Facebook page: clicked on "can't access this E-mail," sent in my new E-mail acct (Gmail), sent my ID, received a link to change my password, and was told I was "trying too often. Try again later." I've waited for 24 hours. I've waited for several days. Same response. How long do I have to wait?

I should add, I've also tried to change the password for the other Facebook account, the one that now lists my Comcast Email. I never received the code to change the password. It is my own E-mail account, and I can access it, however, the activity notifications are addressing someone else.

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Jun 12, 2019 at 08:57 AM
Since you reported the account as hacked to Facebook, there is nothing else we can suggest to you. Facebook with almost two billion users may take several weeks to reply.
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Sewwhat8 Posts 2 Registration date Tuesday June 11, 2019 Status Member Last seen June 12, 2019
Jun 12, 2019 at 09:44 AM
So, I can still expect a response without doing anything? It seems to me they did respond--they sent a password link. When I used it, they said I was asking too often and to try again later. I thought they were saying it's my turn to request again, but "later". I wanted to know how long between attempts.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165 > Sewwhat8 Posts 2 Registration date Tuesday June 11, 2019 Status Member Last seen June 12, 2019
Jun 12, 2019 at 04:20 PM
Delete all of your temporary files and cookies, wait 24 hours and try again.
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