Face book says I'm trying too often to recover my account

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- - Latest reply: Ambucias
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- Jun 12, 2019 at 04:20 PM
My account was hacked. The hacker changed the Comcast E-mail to one I can't access (Hotmail). They may have also opened another FB account with my Comcast E-mail. I am getting Facebook notifications on my Comcast E-mail addressing a name other than mine. I have jumped through all the hoops to regain access to my original Facebook page: clicked on "can't access this E-mail," sent in my new E-mail acct (Gmail), sent my ID, received a link to change my password, and was told I was "trying too often. Try again later." I've waited for 24 hours. I've waited for several days. Same response. How long do I have to wait?

I should add, I've also tried to change the password for the other Facebook account, the one that now lists my Comcast Email. I never received the code to change the password. It is my own E-mail account, and I can access it, however, the activity notifications are addressing someone else.
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Thank you
Since you reported the account as hacked to Facebook, there is nothing else we can suggest to you. Facebook with almost two billion users may take several weeks to reply.
Sewwhat8
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So, I can still expect a response without doing anything? It seems to me they did respond--they sent a password link. When I used it, they said I was asking too often and to try again later. I thought they were saying it's my turn to request again, but "later". I wanted to know how long between attempts.
Ambucias
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11322 > Sewwhat8
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Delete all of your temporary files and cookies, wait 24 hours and try again.
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