WD My Book reset password

Solved
KD - Sep 29, 2008 at 09:40 AM
 VL - Nov 21, 2012 at 11:32 AM
Hello,

We recently had an employee leave our company. Her files are backed-up on a WD my book essential external hard drive. The program to restore is password protectected and we have no way of getting that information. is there any way to reset the password?

4 replies

Hi,

Download wdsmartwareupdate here : http://www.wdc.com/wdproducts/wdsmartwareupdate/

Download instructions :
1- Locate you WD disk entry, click on Windows or Mac according to your operating system.

2 - Click on Download now link at the bottom and download the soft.

Unlock instructions :
1- extract the zip file you've downloaded en run the.exe.

2- select Continue to update and accept Licence Agreement.

3 - Next select Update Firmware

4- Check the check box "I understand ......" under Warning section, a button "drive erasure" will appear.

5- Click on drive erasure button

6- Wait until the end of the process and quit

7- Unplug/turn off the passport and plug it back in. Your WD passport is unlocked
39
superb, problem solved.
0
what about the content of the hard disk ? will it remain or get deleted ?
0
it is not working... it continues to rescan
0
yes it solves the forgotten password but all data was lost.
0
delete
0