Lose of inbox messages

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Mlsncma Posts 1 Registration date Thursday November 14, 2019 Status Member Last seen November 14, 2019 - Nov 14, 2019 at 03:15 PM
HelpiOS Posts 14292 Registration date Friday October 30, 2015 Status Moderator Last seen April 13, 2024 - Nov 15, 2019 at 05:03 PM
I keep losing messages in my in box of my yahoo email account, why?
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1 response

HelpiOS Posts 14292 Registration date Friday October 30, 2015 Status Moderator Last seen April 13, 2024 1,890
Nov 15, 2019 at 05:03 PM
Hi,

This can happen if you synchronize your mailbox with an email application, using the IMAP protocol. Therefore, if you delete an email from the email software, it will also be deleted on the server of your mailbox. To fix this, you must configure the POP protocol on your email software.

If you don't synchronize your mailbox with an email software, you will need to check if your account is not hacked by following these steps.
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