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Issue with verification

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FrustratedIGuser Posts 1 Registration date Tuesday September 29, 2020 Status Member Last seen September 29, 2020 - Sep 29, 2020 at 03:12 PM
HelpiOS Posts 15568 Registration date Friday October 30, 2015 Status Moderator Last seen June 30, 2026 - Sep 29, 2020 at 05:06 PM
Hello,

When I tried to log in to my IG this morning, I got a message that I need to verify my account by sending an access code to my phone. However, my listed phone number is a hard line and thus I am not able to get the code. I tried signing from other computers and browsers and same thing.

Please let me know how I can change the number listed so I can receive the code, or else have the code emailed to me.

Any help would be greatly appreciated.



System Configuration: Macintosh / Firefox 81.0
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HelpiOS Posts 15568 Registration date Friday October 30, 2015 Status Moderator Last seen June 30, 2026 1,880
Sep 29, 2020 at 05:06 PM
Hi,

If you don't have an option allowing you to obtain that code on your email address or by a call, I suggest you try to recover your Instagram account by following the instructions in this article.