Issue with verification

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FrustratedIGuser

Posts: 1
Registration date: Tuesday September 29, 2020
Status: Member
Last seen: September 29, 2020

- Sep 29, 2020 at 03:12 PM
HelpiOS

Posts: 10115
Registration date: Friday October 30, 2015
Status: Moderator
Last seen: July 31, 2021

- Sep 29, 2020 at 05:06 PM

Hello,

When I tried to log in to my IG this morning, I got a message that I need to verify my account by sending an access code to my phone. However, my listed phone number is a hard line and thus I am not able to get the code. I tried signing from other computers and browsers and same thing.

Please let me know how I can change the number listed so I can receive the code, or else have the code emailed to me.

Any help would be greatly appreciated.

System Configuration: Macintosh / Firefox 81.0

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HelpiOS · Answer 1 · 2020-09-29T17:06:45-0400

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HelpiOS

Posts: 10115
Registration date: Friday October 30, 2015
Status: Moderator
Last seen: July 31, 2021

1,379
Sep 29, 2020 at 05:06 PM

Hi,

If you don't have an option allowing you to obtain that code on your email address or by a call, I suggest you try to recover your Instagram account by following the instructions in this article.

Issue with verification

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