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Laptop cannot play brand new dvds

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JasonSW1998 - Dec 27, 2020 at 08:15 AM
HelpiOS Posts 14553 Registration date Friday October 30, 2015 Status Moderator Last seen December 11, 2024 - Dec 28, 2020 at 04:21 PM
Hello,
I went to go watch a dvd that I got from Amazon two week ago and my Sony/Vaio VGN-NR330e laptop’s DVD RW Drive is taking too long to load the disc properly. What should I do when my computer’s DVD RW Drive does not read dvds that are brand new?


System Configuration: iPhone / Safari 14.0.1
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3 responses

Answer 1 / 3
HelpiOS Posts 14553 Registration date Friday October 30, 2015 Status Moderator Last seen December 11, 2024 1,874
Dec 27, 2020 at 05:07 PM
Hi,

Try using VLC media player and see if it solves the problem.
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Answer 2 / 3
JasonSW1998
Dec 27, 2020 at 05:12 PM
It is a different kind of problem. The DVD disc I inserted in this morning caused the DVD RW drive to not give me the proper spinning sounds in order for me to watch the movie. It has happened to me as of last August. I thought it is because the DVD disc is dirty and it needs to be wiped down, which I did not do. I will figure this out tomorrow.
Thanks for your help
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HelpiOS Posts 14553 Registration date Friday October 30, 2015 Status Moderator Last seen December 11, 2024 1,874
Dec 27, 2020 at 05:22 PM
Does this happen with DVD discs you usually use? If not, check that your new DVD disc is compatible with the region code of your area.
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Answer 3 / 3
JasonSW1998
Dec 27, 2020 at 05:29 PM
Not all of the time. The disc I inserted is compatible with the regional code of my area
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HelpiOS Posts 14553 Registration date Friday October 30, 2015 Status Moderator Last seen December 11, 2024 1,874
Updated on Dec 28, 2020 at 04:24 PM
Try installing this firmware update for your DVD RW drive.

Among the improvements, this update:
  • Improves compatibility with media created by other consumer electronics products
  • Adds support for newer types of disc media
  • Resolves an issue where sometimes the drive will not read discs


Hope it will solve the problem.

Good luck
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