Have malware on Chrome, button to Clean up computer is not in existence

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2091
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Friday April 3, 2015
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May 24, 2021
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I followed the instructions on how to clean up malware on my chrome laptop and desktop.
The button that I'm supposed to use to clean up the computer is missing. The only button on that screen resets all my user settings to factory default.
What can i do?

1 reply

Posts
2091
Registration date
Friday April 3, 2015
Status
Administrator
Last seen
May 24, 2021
30
Hi,

Could you please let us know on which operating system you are? In case it is a Mac, unfortunately the clean up function won't be available to you.

If you are on Windows, I recommend you to verify that you have the latest version of Chrome, as clean up doesn't support older Chrome versions. For instructions on how to update Google Chrome, please refer to this article.

Regards,

Bob

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