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My hacker set up two-factor authorisation!

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Frustratedashell - Aug 3, 2021 at 08:38 AM
HelpiOS Posts 17773 Status Moderator - Aug 8, 2021 at 06:56 AM
Hello,
I was hacked two weeks back and they added their own email address, a phone number, and set up two-factor authorisation!

I have been able to add my email address back in and change the password, but I cannot access my account because of the two-factor authorisation. I have gone through the steps to verify my identity, but only receive back emails with links and codes that take me past the password stage, not the login code.

How do I get someone at Facebook to remove the two-factor authorisation?


System Configuration: Android / Chrome 92.0.4515.115

3 responses

Answer 1 / 3
HelpiOS Posts 17773 Status Moderator 1,878
Aug 4, 2021 at 05:52 PM
Hi,

Try using this recovery page dedicated for hacked Facebook accounts.

Good luck
Frustratedashell
Aug 5, 2021 at 07:55 PM
That is the page I verified my identity through, but they only sent a link to bypass the password stage; not two factor authentication :(
With no section for me to explain the situation to them. Thankyou for the suggestion though
Answer 2 / 3
HelpiOS Posts 17773 Status Moderator 1,878
Aug 6, 2021 at 05:48 AM
Sorry to hear that. Try logging in to your account from the Facebook login page.

Then, when you see the two-factor authentication screen, select Need another way to authenticate and go to Other options > Submit a request to Facebook.

From there, you will need to confirm your identity to request that Facebook disable the two-factor authentication for your account.

Hope this helps.
Good luck
Frustratedashell
Aug 6, 2021 at 10:38 PM
I have done that already sadly; it just has you submit an ID again; and then sends the same link/code to bypass password stage, not the two-factor authentication. :( it's a loop, with no way I can find to actually tell them what the problem is.
Answer 3 / 3
HelpiOS Posts 17773 Status Moderator 1,878
Aug 8, 2021 at 06:56 AM
Try filling out this form to report the problem to Facebook.

Good luck