Reinstated Instagram Account Can’t Load Anything

Solved
Nerdograph - Aug 1, 2023 at 02:31 PM
HelpiOS Posts 14355 Registration date Friday October 30, 2015 Status Moderator Last seen June 7, 2024 - Aug 2, 2023 at 05:26 PM

So, my account got suspended about a week ago, but was reinstated through an official request to Instagram. The account is visible from other accounts and can be interacted with, but when I log into it (yes, I can log into it), nothing loads.

I’m met with a repeating‘couldn’t refresh feed’ message as well as an ominous ‘challenge_required’ message. When I try to enter my settings, it says:

‘An unexpected error occured.

You are receiving this error because something went wrong loading this screen. Tap the refresh icon below to try again.’

The refresh icon, of course, doesn’t work. Instagrams help centre is no use and I have absolutely no way of contacting Instagram as per usual.

How do I get my account to function again?

Related:

1 response

Fixed it by logging into my account on another device (initially on my phone, then via google chrome on my PC). I'm not sure if this actually fixed it or if it just so happened to coincide with Instagram fixing its own bug, but it's working now.

Hope this works for others too.

1
HelpiOS Posts 14355 Registration date Friday October 30, 2015 Status Moderator Last seen June 7, 2024 1,879
Aug 2, 2023 at 05:26 PM

Thanks for sharing!

0