New phone set up

Closed
Marc - Oct 12, 2023 at 05:27 AM
HelpiOS Posts 14545 Registration date Friday October 30, 2015 Status Moderator Last seen December 4, 2024 - Oct 13, 2023 at 02:47 PM

Hello,

I have a new phone and trying to set up WhatsApp. It asks me to use my old phone to get the verification code but I don’t have my old phone due to it being broken. How do i get a code without my old phone? 
iPhone / Safari 17.0.1

1 response

HelpiOS Posts 14545 Registration date Friday October 30, 2015 Status Moderator Last seen December 4, 2024 1,870
Oct 13, 2023 at 02:47 PM

Hi,

Try requesting a phone call or see if there's an option like "I don't have my old phone" so that you can receive the verification code directly to your phone number.

Make also sure your SIM card is inserted into your new phone.


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