How to unlock my File Safe in Huawei Y7
Solved/Closed
Mirfazrul
-
Updated on Nov 19, 2023 at 04:56 PM
HelpiOS Posts 15561 Registration date Friday October 30, 2015 Status Moderator Last seen June 3, 2026 - Nov 19, 2023 at 04:54 PM
HelpiOS Posts 15561 Registration date Friday October 30, 2015 Status Moderator Last seen June 3, 2026 - Nov 19, 2023 at 04:54 PM
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1 response
HelpiOS
Posts
15561
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
June 3, 2026
1,880
Nov 19, 2023 at 04:54 PM
Nov 19, 2023 at 04:54 PM
Hi,
The only way to unlock your Safe if you've forgotten your password and security questions is to use your Huawei ID (if it was previously linked). In Files, select Forgot password > Verify Huawei ID.
If you've also forgotten your Huawei ID password, go to this link to reset it.
If you didn't link a Huawei ID, unfortunately, it will be impossible to unlock your Safe and recover your files. You'll need to factory reset your phone to be able to unlock it.
Good luck.
