How to unlock my File Safe in Huawei Y7

Solved
Mirfazrul - Updated on Nov 19, 2023 at 04:56 PM
HelpiOS Posts 14392 Registration date Friday October 30, 2015 Status Moderator Last seen July 19, 2024 - Nov 19, 2023 at 04:54 PM

Hello,please helpme.. I am forgot the password in my file safe.. Security question also.. I am tried for many time.. It can't​​​​​​​
Android / Chrome 119.0.0.0

1 response

HelpiOS Posts 14392 Registration date Friday October 30, 2015 Status Moderator Last seen July 19, 2024 1,877
Nov 19, 2023 at 04:54 PM

Hi,

The only way to unlock your Safe if you've forgotten your password and security questions is to use your Huawei ID (if it was previously linked). In Files, select Forgot password > Verify Huawei ID.

If you've also forgotten your Huawei ID password, go to this link to reset it.

If you didn't link a Huawei ID, unfortunately, it will be impossible to unlock your Safe and recover your files. You'll need to factory reset your phone to be able to unlock it.

Good luck.