Media Go requires that I have Windows Media Player Installed
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thomasmorris
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Oct 4, 2024 at 09:37 AM
HelpiOS Posts 17837 Registration date Friday October 30, 2015 Status Moderator Last seen November 27, 2025 - Oct 5, 2024 at 05:44 PM
HelpiOS Posts 17837 Registration date Friday October 30, 2015 Status Moderator Last seen November 27, 2025 - Oct 5, 2024 at 05:44 PM
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HelpiOS
Posts
17837
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
November 27, 2025
1,878
Oct 5, 2024 at 05:44 PM
Oct 5, 2024 at 05:44 PM
Hi,
What's your Windows version?
If you're on Windows 10, go to Settings > Apps > Apps & features > Manage optional features > Add a feature > Windows Media Player and click Install to enable it.
If it's already enabled, make sure Media Player is ready. On first launch, it must be set up before being operational.
Otherwise, try opening Media Go in compatibility mode. Right-click the executable file, go to Properties > Compatibility and check Run this program in compatibility mode for and choose Windows 8 or Windows 7 then save the changes.
