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Media Go requires that I have Windows Media Player Installed

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thomasmorris - Oct 4, 2024 at 09:37 AM
HelpiOS Posts 17776 Status Moderator - Oct 5, 2024 at 05:44 PM

When I try to install Media Go, I still get a message saying Media Go requires that I have Windows Media Player Installed, even though Media Player is installed.

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HelpiOS Posts 17776 Status Moderator 1,878
Oct 5, 2024 at 05:44 PM

Hi,

What's your Windows version?

If you're on Windows 10, go to Settings > Apps > Apps & features > Manage optional features > Add a feature > Windows Media Player and click Install to enable it.

If it's already enabled, make sure Media Player is ready. On first launch, it must be set up before being operational.

Otherwise, try opening Media Go in compatibility mode. Right-click the executable file, go to Properties > Compatibility and check Run this program in compatibility mode for and choose Windows 8 or Windows 7 then save the changes.