My sims 3 game [Closed]

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 melody -
Hello,
hey my sims3 game installer comes up and i put the code in and even the box where the thing is installing comes up.but thats only some times but when the install box is like all the way up it just like just goes off of the screen ,and like some other times the installer box dosent come up at all.

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what do i do if my sims 3 game lancher wont come up? plz help me!