Cannot log in

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momofthree - Feb 21, 2010 at 08:13 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Feb 21, 2010 at 09:41 PM
Hello,
My children's computer will not let us log in. Saves settings immediately and logs back out; I have tried to access thru safe made and get the same response. We do not have a disk and without access cannot run any malware or restore.....any suggestions?

1 response

xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Feb 21, 2010 at 09:41 PM
I suspect a virus. Does the computer have an option to do a factory restore from data on the hard disk? Did you try the function keys at start-up. ie Dell has a restore that can be triggered by F12 right after you start the computer. Short of that you can have Windows re-installed by a computer repair shop.

Good Luck