Cannot log in

Closed
Report
-
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
-
Hello,
My children's computer will not let us log in. Saves settings immediately and logs back out; I have tried to access thru safe made and get the same response. We do not have a disk and without access cannot run any malware or restore.....any suggestions?

1 reply

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,967
I suspect a virus. Does the computer have an option to do a factory restore from data on the hard disk? Did you try the function keys at start-up. ie Dell has a restore that can be triggered by F12 right after you start the computer. Short of that you can have Windows re-installed by a computer repair shop.

Good Luck
0