Help.

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velitam - Oct 10, 2008 at 09:54 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Oct 11, 2008 at 12:04 AM
Hello,

i have an hp pavillion lap top and it was working fine and to my knowledge nothing happened to it, but i came home tried to turn it on and it does the whole booting up thing and even the welcome screen but after that only a black screen comes up and i can move the cursor, but nothing else will show. please help

1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Oct 11, 2008 at 12:04 AM
Do you have a "windows icon"/start Key on the keyboard? If so what happens when you hit it? If you get the start menu then go to step 2 below.

otherwise:
Try the 3 finger salute (type Ctrl + Alt + Delete all at the same time). If you get a screen - try to logon as another user or add a new user and logon. The 2nd/new user will likely have a desktop to work with.

step 2:

I would then try to do a "System Restore" back to a time well before your problem started.