Help.

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19532
Registration date
Wednesday October 8, 2008
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June 15, 2019
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Hello,

i have an hp pavillion lap top and it was working fine and to my knowledge nothing happened to it, but i came home tried to turn it on and it does the whole booting up thing and even the welcome screen but after that only a black screen comes up and i can move the cursor, but nothing else will show. please help

1 reply

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,966
Do you have a "windows icon"/start Key on the keyboard? If so what happens when you hit it? If you get the start menu then go to step 2 below.

otherwise:
Try the 3 finger salute (type Ctrl + Alt + Delete all at the same time). If you get a screen - try to logon as another user or add a new user and logon. The 2nd/new user will likely have a desktop to work with.

step 2:

I would then try to do a "System Restore" back to a time well before your problem started.