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Blue Screen problem

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Droy - 9 Aug 2010 à 05:39
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 9 Aug 2010 à 05:48
Hello everyone,

Problem details are as follows:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: 116
BCP1: 878C1008
BCP2: 8D2C1190
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

My hp laptop with OS Windows Vista home premium is getting restarted a no. of times with a note that
" A problem has been detected and Windows has been shut down to prevent damage to your computer".

Although I have taken preventive measures like restoring to original Factory condition, restoring to previously good running condition(advance), etc, still this problem persists.

Please help.

Regards,


Droy
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1 response

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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
9 Aug 2010 à 05:48
Hello Droy,

For a proper diagnostic on the blue screen of death, you must provide the 10 digit error code which looks like this 0X00000000.

Thank you

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