Nero 10 installation problem!Solved/Closed

Question

Hello,  
I downloaded the nero 10 trial from softonic. I then double clicked on it. It installed every prerequisite. When I try to install it, it stops with an unexpected error - Installshield Wizard was interrupted -----------. I manually went to applications folder in the temp and installed al the apps. But the same problem occurs with the Nero templates pack 2. Now can anyone please help me with this problem and if the setup files are corrupted can anyone give me and alternative location where I can download Nero 10 and all the template packs (each and every one). 
Thank you. 



Configuration: Windows XP / Internet Explorer 8.0

Ambucias · Accepted Answer

Greetings Jack and Re_mi

If I may add a recommendation.

Before you follow Re_mi's link, download and install, because some files of your previous installation may have been corrupted, your new installation may not work.

I suggest that you first completely uninstall all files.  To do so, you can use this free uninstaller.

https://ccm.net/downloads/security-and-maintenance/4641-revo-uninstaller/

Good luck

re_mi · Answer

Hi,

Have it downloaded off the official Nero website by following the link below:

https://www.nero.com/eng/index.php

Thanks

Jack Rex · Answer

Hello Re_mi,  
I had no luck with downloading nero 10 from the main website. Same error pops up after Nero Control Centre is installed and Nero Core Components is to be installed. Please help!

Jack Rex · Answer

The error is Installshield Wizard Failed, Installation was interrupted before it could be completed. Your system has not been modified. Please run the setup again at any time. It happens even though I don't cancel the installation. Please help me!

Jack Rex · Answer

My current PC specs is Windows 7 Ultimate 32 - bit, Intel 82915G chipset with 128.0 approx memory, 1 GB RAM, Intel Pentium 4 3.20 GHz processor. 

Thank you.

Ambucias · Answer

Dear Jack and Remi,

I bet my bottom dollar that there are old failed installation files in the registry which need to be deleted before beginning a new installation.

Would you agree Remi?

Jack Rex · Answer

How would I delete them. I used COMODO Registry cleaner. Is there anything else I  need to do and how will I do it?

aquarelle · Answer

Hi all,

Try to download and run the general clean tool utility on Nero support website : https://support.nero.com/en/support/home#n12pla::Support%20Tools:#tab4

Best regards

Jack Rex · Answer

I used Nero General Tool and it's JUNK!!!!!!!!!!

Ambucias · Answer

Hi Jack

Aquarelle meant well and I find that she was really nice about trying to help you.  Don't you think the same. Please have some courtesy for this nice lady and moderator!

Now, please try to uninstall with:

https://ccm.net/downloads/security-and-maintenance/4641-revo-uninstaller/

Jack Rex · Answer

Sorry, Aquarelle, I didn't mean to offend you. But Nero general Clean tool was not effecient at doing this. it cannot completely clean Nero. Ambucias, I've used Revo uninstaller as you mentioned but the problem still existed. I just don't understand why Nero has got to have too many problems in its trial. They should know that only through try out trial versions, people are going to actually buy the product. 
Sorry again Aquarelle. I just got frustrated with Nero.

Thank you.

Ambucias · Answer

Hello again Jack

I see that you have another problem which you believe to be a virus.  It may be caused by this Nero thing, so lets get rid of Nero.

I might suggest to you to search in your registry but before I do, give a try to this free yet very efficient registry cleaner.

https://www.eusing.com/free_registry_cleaner/registry_cleaner.htm

If the issue persists, 

1. Back-up your registry.
2. Use the registry search tool
3. Type nero
4. Delete all value and key that are found.
5. Close the registry editor
6. With the Window search tool, all files and folder, search for Nero and manually delete all related files.

Let me know

Jack Rex · Answer

this registry cleaner has cleaned some keys except Google Chrome. When you say use the Registry Search Tool, where will I get it?  

Thank you.

Ambucias · Answer

Hello your Majesty,

I told you that Aquarelle was a really nice person!

I hope this works for Win 7.

Go to run and type regedit.  This should open the registry editor.  On the bar, click edit and you should find "search".  Please remember that there is probably several entries for Nero.  Check also before you delete to insure the entry is really related to Nero as the search engine does not descriminate, for instance you may have an entry related to the Roman Emperor or some other application for example called Softnerogame.

Let me know.

Jack Rex · Answer

I don't know what happened, but Nero 10 installed without issues. This is what I did, I went to the temp folder where Nero is extracted and made an iso of Nero. Then I used setup.exe and Nero installed correctly. Is it because I made an iso or Windows 7.

Thank you.

Jack Rex · Answer

By the way, how do you completely uninstall Nero 10. I want to test something, that is, I want to include Nero Menu templates 1, 2, 3 and many others with the installer so when I mout the iso or put in the dvd, Nero 10 installs with these packs. So please will you tell me how to uninstall Nero completely without any trace and please give me some tips about including the packs into the installer. 
Nero General Clean Tool leaves a lot of traces of Nero and bithers me. When I right click on any folder, Windows Installer pops up and says installing Nero Express. This happens when I uninstall using Nero Clean tool.

Thank you. 
Success is like a bottle of ketchup. 
It does not come at once but pours out non - stop after trying hard with patience.

Ambucias · Answer

Dear Jack

All applications leave traces.  For instance Norton is the worst and even when you clean everything, it is will leave a permanent mark in the registry in the "legacy" section.

In a second issue people have difficulty to remove Quickheal because it does not appear in the add/remove programme utility list.  But it has a removal tool in the programme files.

To Nero completely remove it you must follow the usual steps with the add/remove utility.  Then follow the search procedures I have given to you previously starting of course with the Eusing free registry cleaner.

Regards

Jack Rex · Answer

Today I made an iso of Nero 10 from the temp foler using UltraISO. It installed perfectly. No more installShield wizard Failed errors!

Ambucias · Answer

Great!  I assume that this is what you wished to test?

Mind you, you don't make things the simple way but an original Jack Rex way!

How would I explain to other users on this forum who have problems uninstalling Nero?

Should my answer be contact His Majesty Jack Rex?

You are crazy but I like you!

Regards

Jack Rex · Answer

By the way, it could have been an issue with Windows XP and so when I upgraded to Windows 7, the whole problem went?

Thank you.

Nero 10 installation problem!

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