Problem while opening the face book

Hello,

We recently had an employee leave our company. Her files are backed-up on a WD my book essential external hard drive. The program to restore is password protectected and we have no way of getting that information. is there any way to reset the password?

Hello,

I have a WD MYBOOK Essential 4t purchased back in 2009.Used for many years and still is functioning w/o problem.
It has been 2 years since I've used it and cannot fathom I've forgot the password.
How can I access it or reset pssd w/o erasing data.
I run a Win11 and just upgraded the internal harware of the new ATX.
(There is no rest button or switch on this version)
Can anyone help me please,
Thanks in advance

Hello,

I backed up my desktop drives on a Western Digital Essential Book protected with PW, I had an issue on my desktop and recovered it, after that I am not able to reach my WD external Drive, as I can not enter the correct password (the PW has more character than max allowed, and/or I forgot the right one). Fortunately, I have an older backup of my desktop files including WD Smartware files and Windows file etc. I think, the WD password may be stored somewhere in backup, or I may use it in a way that My Essential Book, know my desktop again, so I may access to my latest backup on it.
Can you please help and advise me on it.
Thank you

http://ccm.net/faq/13242-unlocking-a-wd-my-book-essential-external-hard-drive

Does it work the same way with My Book Live?