WD My Book lost password

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WD Issue - Jun 9, 2016 at 08:30 AM
KY_WD
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Thursday October 23, 2014
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- Jun 22, 2016 at 03:48 AM
Hello,

I backed up my desktop drives on a Western Digital Essential Book protected with PW, I had an issue on my desktop and recovered it, after that I am not able to reach my WD external Drive, as I can not enter the correct password (the PW has more character than max allowed, and/or I forgot the right one). Fortunately, I have an older backup of my desktop files including WD Smartware files and Windows file etc. I think, the WD password may be stored somewhere in backup, or I may use it in a way that My Essential Book, know my desktop again, so I may access to my latest backup on it.
Can you please help and advise me on it.
Thank you

5 replies

KY_WD
Posts
2054
Registration date
Thursday October 23, 2014
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Member
Last seen
February 28, 2017
118
Jun 9, 2016 at 09:56 AM
Hello there,

Have you checked the manual for My Book for further assistance? Here, within this forum there's a thread very similar to your case. Take a look at it if it could be helpful: https://ccm.net/forum/affich-26975-wd-my-book-reset-password
Also, you could try to extract the data of the external WD product through a Linux Live CD/USB. If you have the option, create a bootable drive with the .iso file and try to boot from it on your PC. You have to change the boot priority to CD ROM or USB ports in order to be able to start the device with the instalлation file. When you boot from it, you don't have to install the operating system but only click on Try.
If that doesn't help, you can always reach the WD Support by creating a case via our official support web page here: http://products.wdc.com/support/kb.ashx?id=AJ6l9z

Keep me posted. Good luck.


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