Sony walkman nwz-e354 wont connect

i tried it on another computer and it still wont work should I just return it?

Hi,

Try another cable and if not then return it they must do needful to repair or give a new one.

Thanks

Try reseting it it sometimes works for me.

thatchicuk...open control panel...select System..then select Hardware..select Device manager...select Universal serial bus controllers..RIGHT click USB mass storage device...select Update Driver...Hardware Update Wizard appears...select Install from a list or specific location click Next...'Please choose your search and installation' options....select.. dont search.I will chose the driver to install...click next..at this point you should see drivers for
USB mass storage device and one called MTP...MTP is the one you want highlight it and install it and hopefully you should be up and running...further than that I can't offer any more assistance...except to say that you need an MTP driver...maybe best to print this ..its easier than it looks on paper..Let me know how you get on.

i tried on other laptop and it is workong fine what might be the problem it is a problem with the laptop help me to solve this issueeeeeeeeeeeeeee