Toshiba black screen

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Thursday August 16, 2012
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Hello,
m
y laptop was running fine last night, i got up this morning put it on and got windows was not shut down successfully, so i clicked start up norma, it says starting windows, then preparing desktop,then a black screen with a box that says windows exploer has stopped working. check online for a solution and close the program or close the program,show problem details. clicked show and it says in page errorr error code: c000009c
faulting media type 00000003 then i clicked check online and close, itnsays checking and goes to a black screen. thats all. is there anything i can do please help
april
<config>Windows 7 / Internet Explorer 9.0</configmedi

1 reply


Hello,

You may have the system repair through your repair disc. If you don't have , please get it through the instructions provided here. Then boot to the Windows Recovery environment.

The following link may be of great help in doing so.

https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

Good luck!