Monitor keeps going to sleep, even after buying a new computer.

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Jan450 Posts 1 Registration date Sunday October 14, 2012 Status Member Last seen October 14, 2012 - Oct 14, 2012 at 12:57 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 14, 2012 at 04:09 PM
Hello, my problem is that my monitor keeps going to sleep right while I'm working on the computer. The repair guy said that my video card is going bad and replaced it. That did not fix the problem. So he said it was the power supply. Replaced that with something more powerful and then it got worse. So then it just quite working all together. He said that my motherboard went bad. So he built me a computer. The only parts he reused was the new power supply and my dvd maker. He replaced the Hard Drive,
Motherboard, Processor and Ram/ Memory Bundle, Case w/ 3 fans included .

The only option to wake the monitor up is to unplug the computer and plug it back in. I have done this 5 times today alone. I use this computer for business and it's frustrating to lose your work.

I do notice that it shuts down more when the Internet is up. I previously ran Firefox browser. Today I uninstalled that and installed Google Chrome. And it still shut down all those times on me. We never play games on this. When I received the new computer back it worked fine for a few days. Carbonite has been restoring files on it for the past few days. Could a virus, malware or some other vicious spyware be causing this problem?

Any suggestions or solutions to fix the problem will be greatly appreciated.





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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,176
Oct 14, 2012 at 04:09 PM
To help you and precribe the remedy, I must make a diagnostic and to do so, I require a system log.
.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon allows to change the language.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the url and post it here

Best regards
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