My dell laptop can take so much time at

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harshilsoni Posts 1 Registration date Saturday November 3, 2012 Status Member Last seen November 3, 2012 - Nov 3, 2012 at 12:49 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 3, 2012 at 04:05 PM
Hello
my dell laptop can take so much time at run time. i have also licence antivirus software . what is the problem of my laptop i cant understand. there are black screen up to 3 to 4 min when i switch on the laptop.


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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Nov 3, 2012 at 04:05 PM
Hello,

Sounds like a virus issue.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a system log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon, it allows to change the language.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the url and post it here.

Best regards
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