My dell laptop can take so much time at [Closed]

Report
Posts
1
Registration date
Saturday November 3, 2012
Status
Member
Last seen
November 3, 2012
-
Posts
47364
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
April 7, 2021
-
Hello
my dell laptop can take so much time at run time. i have also licence antivirus software . what is the problem of my laptop i cant understand. there are black screen up to 3 to 4 min when i switch on the laptop.


1 reply

Posts
47364
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
April 7, 2021
10,098
Hello,

Sounds like a virus issue.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a system log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon, it allows to change the language.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the url and post it here.

Best regards

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!