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Boot Manager Message 'unexpected I/O has occurred'

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mazza1234 Posts 3 Registration date Sunday 30 December 2012 Status Member Last seen 13 January 2013 - 30 Dec 2012 à 07:29
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 13 Jan 2013 à 16:51
Hello,

My Sony vaio will not connect to operating system. When I go into Boot Manager I get a message ' encountered a problem in communicating with device. This error could be due to an unplugged external USB, a faulty hard drive or CD rom drive Status Oxc00000e9

Does anyone know what I can do to fix this please? I notice that the laptop casing around the SD card reader has a crack in it.

Thank you

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2 responses

Réponse 1 / 2
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
30 Dec 2012 à 17:17
Hello,

The 0xc00000e9 error code means Windows Stop, STATUS_UNEXPECTED_IO_ERROR

You machine obviously suffered a blow. The problem could be the hard drive or even the hard drive controller. This is serious error and "may" not be repairable without professional tech support from
a real computer shop.
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
30 Dec 2012 à 17:20
See this Microsoft answer:

https://answers.microsoft.com/en-us/windows/forum/windows_7-system/status-0xc00000e9-statusunexpectedioerror/e3857c08-943f-429a-964a-1804c911ac9f
mazza1234 Posts 3 Registration date Sunday 30 December 2012 Status Member Last seen 13 January 2013
13 Jan 2013 à 08:51
Thanks, it was a broken hard drive which has now been replaced.
Réponse 2 / 2
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
13 Jan 2013 à 16:51
Thank you for letting me know.