Boot Manager Message 'unexpected I/O has occurred' [Solved/Closed]

mazza1234
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- Dec 30, 2012 at 07:29 AM - Latest reply: Ambucias
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- Jan 13, 2013 at 04:51 PM
Hello,

My Sony vaio will not connect to operating system. When I go into Boot Manager I get a message ' encountered a problem in communicating with device. This error could be due to an unplugged external USB, a faulty hard drive or CD rom drive Status Oxc00000e9

Does anyone know what I can do to fix this please? I notice that the laptop casing around the SD card reader has a crack in it.

Thank you

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Ambucias
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- Dec 30, 2012 at 05:17 PM
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Thank you
Hello,

The 0xc00000e9 error code means Windows Stop, STATUS_UNEXPECTED_IO_ERROR

You machine obviously suffered a blow. The problem could be the hard drive or even the hard drive controller. This is serious error and "may" not be repairable without professional tech support from
a real computer shop.

Thank you, Ambucias 5

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Ambucias
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- Dec 30, 2012 at 05:20 PM
mazza1234
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- Jan 13, 2013 at 08:51 AM
Thanks, it was a broken hard drive which has now been replaced.
Ambucias
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Thank you
Thank you for letting me know.