Boot Manager Message 'unexpected I/O has occurred'

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mazza1234 Posts 4 Registration date Sunday December 30, 2012 Status Member Last seen January 13, 2013 - Dec 30, 2012 at 07:29 AM
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jan 13, 2013 at 04:51 PM
Hello,

My Sony vaio will not connect to operating system. When I go into Boot Manager I get a message ' encountered a problem in communicating with device. This error could be due to an unplugged external USB, a faulty hard drive or CD rom drive Status Oxc00000e9

Does anyone know what I can do to fix this please? I notice that the laptop casing around the SD card reader has a crack in it.

Thank you

2 replies

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Dec 30, 2012 at 05:17 PM
Hello,

The 0xc00000e9 error code means Windows Stop, STATUS_UNEXPECTED_IO_ERROR

You machine obviously suffered a blow. The problem could be the hard drive or even the hard drive controller. This is serious error and "may" not be repairable without professional tech support from
a real computer shop.
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Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Dec 30, 2012 at 05:20 PM
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mazza1234 Posts 4 Registration date Sunday December 30, 2012 Status Member Last seen January 13, 2013
Jan 13, 2013 at 08:51 AM
Thanks, it was a broken hard drive which has now been replaced.
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Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Jan 13, 2013 at 04:51 PM
Thank you for letting me know.
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