Dvd not working since i updated to windows 8

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desiree181
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- Feb 10, 2013 at 02:44 AM
Zohaib R
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- Feb 15, 2013 at 11:36 AM
Hello, i have a matshita dvd-ram UJ8CO that has stopped working since i downloaded windows 8. This is what it says .

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Can someone help me

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Zohaib R
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Feb 15, 2013 at 11:36 AM
Hi,

A common cause of Code 19 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key namely UpperFilters and LowerFilters. Deleting similar values in the Windows Registry could be the fix to a Code 19 error that appears on a hardware device other than a DVD/CD drive. You can check the below mentioned link for steps on removing the UpperFilters and LowerFilters values in the Windows Registry

https://www.lifewire.com/how-to-delete-the-upperfilters-and-lowerfilters-registry-values-2619222

Note: When changes to the registry are made take care in making only the changes outlined. While it's not a necessary step to complete this process, it is recommended that you back up the registry keys you're modifying. Follow the steps in this link to backup registry keys in the Registry:

https://www.lifewire.com/how-to-back-up-the-windows-registry-2625146

Do reply with results.
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