Forgot the answer to my yahoo secret questions

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anuajani Posts 1 Registration date Friday March 8, 2013 Status Member Last seen March 12, 2013 - Mar 12, 2013 at 01:12 AM
BbyCakes007 Posts 3 Registration date Wednesday April 23, 2014 Status Member Last seen April 23, 2014 - Apr 23, 2014 at 10:33 PM
Hello,
Kindly help me, I forgot the answer to my yahoo secret questions. What should I do? Thanks.


4 replies

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,238
Mar 12, 2013 at 05:07 AM
Go to this page to contact customer care, you will eventually get to a form to fill :

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT
Select password and sign in
Select forgot secret question
Click on password helper
Fill the form
Good luck
1
BbyCakes007 Posts 3 Registration date Wednesday April 23, 2014 Status Member Last seen April 23, 2014
Apr 23, 2014 at 03:19 PM
Please oh please, help me I tried just about everything I can do n I can't access my yahoo account, because I forgot the answer to my security question, I can't seem to access my alternate email, I probably don't even have one, I called yahoo customer care n I was on the phone for an hour on hold n no answer, n emailed it and nothing. I submitted to just about every form anyone has suggested n I still haven't heard from no one. I KNOW MY PASSWORD but it still asks me for my security question, n I can't skip to the next one either, PLEASE HELP ME I DON'T NO WHAT ELSE TO DO.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,238
Apr 23, 2014 at 03:41 PM
Go to this page to contact customer care, fill the form and wait for the answer :

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

or

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot secret questions and answers

Click on the envelope

Fill the form

Good luck
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BbyCakes007 Posts 3 Registration date Wednesday April 23, 2014 Status Member Last seen April 23, 2014
Apr 23, 2014 at 04:11 PM
I tried those already n I got nothing back.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,238
Apr 23, 2014 at 04:37 PM
Sorry about that! You were lucky to be able to talk to some Yahoo person.

No answer to the security question, no way for the robot to send you a reset code, I'm afraid you are marooned up the stream without an oar.

We are out of solutions.

Regards

P.S. Just for the heck of it. Send a casual e-mail to your yahoo account, see if someone answers. (It may got hacked)
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BbyCakes007 Posts 3 Registration date Wednesday April 23, 2014 Status Member Last seen April 23, 2014
Apr 23, 2014 at 10:33 PM
Thanks any way
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