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Drive unable to read the Antivirus CD

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joeputeho Posts 1 Registration date Thursday April 25, 2013 Status Member Last seen April 26, 2013 - Apr 25, 2013 at 10:38 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Apr 25, 2013 at 01:54 PM
i bought an antivirus (quick heal) i am unable to instal it because when ever i put CD in, it doesn't read. even if i try opening it, it shows CD is Blank

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Answer 1 / 1
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Apr 25, 2013 at 01:54 PM
Hello,

Try this 1

1) Click on the below link and follow the instructions

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

2) If the problem still exists then try cleaning the drive lens. Click on the below

link and follow the instructions.

https://ccm.net/faq/2917-lens-cleaners

3) Update the firmware.

Good Luck
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