Drive unable to read the Antivirus CD

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joeputeho Posts 1 Registration date Thursday 25 April 2013 Status Member Last seen 26 April 2013 - 25 Apr 2013 à 10:38
jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020 - 25 Apr 2013 à 13:54
i bought an antivirus (quick heal) i am unable to instal it because when ever i put CD in, it doesn't read. even if i try opening it, it shows CD is Blank
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jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
25 Apr 2013 à 13:54
Hello,

Try this 1

1) Click on the below link and follow the instructions

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

2) If the problem still exists then try cleaning the drive lens. Click on the below

link and follow the instructions.

https://ccm.net/faq/2917-lens-cleaners

3) Update the firmware.

Good Luck