Drive unable to read the Antivirus CD

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i bought an antivirus (quick heal) i am unable to instal it because when ever i put CD in, it doesn't read. even if i try opening it, it shows CD is Blank

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6428
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Sunday June 6, 2010
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Moderator
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July 16, 2020

Hello,

Try this 1

1) Click on the below link and follow the instructions

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

2) If the problem still exists then try cleaning the drive lens. Click on the below

link and follow the instructions.

https://ccm.net/faq/2917-lens-cleaners

3) Update the firmware.

Good Luck