Bluetooth doesn't work

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Fourkan
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- May 16, 2013 at 09:28 AM
Zohaib R
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- May 20, 2013 at 01:09 PM
Last night, Windows 7 was installed in my Dell INSPIRON 3420 laptop. But now, my Bluetooth doesn't work. When i want to install Bluetooth driver, it shows me a warning message, where "Activate Bluetooth using wireless switch" is written. How can i resolve this problem? Please notify me.

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Zohaib R
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May 16, 2013 at 11:58 AM
Hi Fourkan,

Please Press < Fn >< F2 > on the keyboard to enable the wireless radios(s). This will switch on the Bluetooth on your computer.

Please reply if you have any further queries.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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Fourkan
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May 17, 2013 at 12:33 AM
Hi Zohaib,
I,ve done this before posting this question. But, i cann't understand why doesn't it work properly. I also tried to setup this driver from C:\Dell\Drivers\WTD28\Win64\Inst.exe. Laptop took setup successfully, but Bluetooth doesn't work, find no device, & mobile cann't find out laptop. If i try to setup driver from C:\Dell\Drivers\WTD28\Setup.exe, it shows me warning- "Activate Bluetooth using wireless switch".
If i want to do "Turn of the Bluetooth adapter" from 'Bluetooth Settings', it shows me a warning message - "An error occurred while windows was saving your settings. The Bluetooth device might be unplugged." Last sentence may be considerable.
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Zohaib R
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May 17, 2013 at 12:35 PM
Hi Fourkan,

Your computer has one "Wireless Local Area Network (WLAN)/Bluetooth combo card". As you are receiving clear warning about the Bluetooth card being unplugged, loose connections might be the cause of the problem. If you are comfortable working with the internal components of the computer you can re-seat the mini-card yourself, else you can have a technician do this for you. You can find instructions on re-seating the mini-card on page number 37 of the "Owner's Manual". You can download/view the "Owner's Manual" by clicking here.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
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Fourkan
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May 19, 2013 at 05:07 AM
Hi Zohaib@ Thank u so much for ur advise. I'ii try to do so as u suggest me. I'll inform u later about this matter. :)
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Zohaib R
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May 20, 2013 at 01:09 PM
Hi Fourkan,

I will await your response; please do write back to us after trying the steps.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
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