Wi-fi

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jijesh Posts 1 Registration date Friday June 21, 2013 Status Member Last seen June 21, 2013 - Jun 21, 2013 at 04:26 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Jun 24, 2013 at 05:33 AM
Hello,
i am using dell inspiron 14r until yesterday everything was good i was able to access internet but suddenly i am not able to get access....i mean i am getting wifi signal perfectly fine but it is showing no internet access (an exclamatory mark within signal symbol) but i check it with a wired connection it is working properly so it is not the mistake of my modem it think so.....please help me with this problem
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2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Jun 21, 2013 at 06:53 PM
How old is the WiFi router? The WiFi transmitter often fails after 4 or 5 years.
Is it possible to test the laptop with a different router - say a the library or a coffee shop that offers free wifi.
You might do a factory reset of the router. But, then you will need to reset the security/ID settings.
Windows 7 has a "troubleshoot problems" program - go to
Control Panel - Network and Internet - Network and sharing Center and select "Troubleshoot Problems"

Good Luck
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jun 24, 2013 at 05:33 AM
Hi jijesh,

With permission from xpcman and jijesh I would like to suggest a few steps. Please follow the below mentioned steps and reply with results:

1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
9. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then follow the steps suggested by xpcman and "Power Cycle" the router.
10. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer and.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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