Dell studio 1555 intel graphics error

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div850
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- Jul 30, 2013 at 03:10 AM
Zohaib R
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- Aug 1, 2013 at 01:18 PM
i have dell studio 1555..i just got my motherboard replaced..
after that i formatted my hard drive with windows vista and started installing drivers..
when i was installing the intel graphic media accelerator 4500mhd it say the computer does not meet the requirements and the installation stops..(but i have installed it many times before the replacement and no error is there) when i download the updated driver from the dell website it says can't run the installation ...
help! please!!
here is my laptop information
http://s7.postimg.org/rhx7qs1vf/image.jpg
http://s24.postimg.org/6d7tfjcf9/image.jpg
http://s2.postimg.org/wqlvn153d/image.jpg

3 replies

Zohaib R
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Jul 31, 2013 at 07:12 AM
Hi div850,

Studio 1555 was offered with two graphics solutions, integrated (UMA) and discrete:

1. Integrated solution - Intel Graphics
2. Discrete solution - ATI Mobility Radeon HD 4570

From the configuration you have provided I see that your computer has ATI Mobility Radeon HD 4570. Hence, you must install the ATI Mobility Radeon HD 4570 drivers not the Intel Drivers.

Please revert for clarification.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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div850
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Jul 31, 2013 at 10:14 AM
i am posting my device manager pic showing installed ati driver but Intel graphic driver is not able install saying the above error as they are not detected and Intel website also shows no Intel graphics card detected.
http://s22.postimg.org/3vt7om9sh/image.jpg
hence when i play games(like crysis 2 and others) it just crashes after 2 minutes
..
previous to motherboard replacement i was able to play these games without crashes
thanks..
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div850
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Jul 31, 2013 at 10:38 AM
also on crysis 2 before playing it shows that it would crash on ati driver....this msg was not there previously...
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Zohaib R
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Aug 1, 2013 at 01:18 PM
Hi div850,

It is apparent that the motherboard which was originally present in your computer was with Integrated solution (Intel Graphics) while the current motherboard has Discrete solution (ATI Mobility Radeon HD 4570). Try installing the most updated drivers for ATI Mobility Radeon HD 4570 and check if you still have problem playing the games.

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell
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