Can not browse even when connected

Closed
Vj qureshi
Posts
2
Registration date
Wednesday July 31, 2013
Status
Member
Last seen
August 1, 2013
- Jul 31, 2013 at 11:10 AM
VeasnaYim
Posts
190
Registration date
Tuesday June 18, 2013
Status
Member
Last seen
October 2, 2015
- Aug 1, 2013 at 11:33 AM
I have got windows 7 32bit.....the problem is that i get connected to internet...torrent works...wi fi on mobile works but the browsers chrome...IE n firefox dont browse and there is a msg that can not find page...but when i use hotspot shield...the browsers work....so plz help me

4 replies

Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,315
Jul 31, 2013 at 04:51 PM
Hello,

I suspect that you have a "hyjacker" type of virus. If you wish any help to rid of it let me know.

Ambucias
Moderator /Virus security contributor
0
Vj qureshi
Posts
2
Registration date
Wednesday July 31, 2013
Status
Member
Last seen
August 1, 2013

Aug 1, 2013 at 06:42 AM
yea sure...obviously i neeed help
0
Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,315
Aug 1, 2013 at 06:46 AM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.

6. Click on the Magnifying glass with the + sign and run the analysis.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor
0
VeasnaYim
Posts
190
Registration date
Tuesday June 18, 2013
Status
Member
Last seen
October 2, 2015
8
Aug 1, 2013 at 11:33 AM
Remove Hotspod shield will working fine
0