I can power on and have my normal home screen but then it goes completely blank and white. I can hear everything but can't see anything. All I have is a screen that looks like a sheet of copy paper. PLEASE HELP.
It looks like a video issue. Please try to boot the computer to "Safe Mode with Networking" and check. To boot to the Safe Mode with Networking:
1. Power on/restart the computer and start hitting the F8 key as soon as the initial startup logo appears.
2. Advance Boot Menu will appear. If the menu doesn't appear once, repeat step 1 again.
3. Select "Safe Mode with Networking" and hit Enter.
If the video is good in "Safe Mode with Networking" try to download and update the video drivers from the manufacturer's website.