Asus laptop - User password lost

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Kateanrob93 Posts 1 Registration date Monday September 2, 2013 Status Member Last seen September 2, 2013 - Sep 2, 2013 at 08:53 AM
Marjorie Gaulier Posts 5277 Registration date Friday October 29, 2010 Status Webmaster Last seen April 24, 2020 - Sep 2, 2013 at 10:03 AM
Hi,

I have forgotten my user password on my laptop. I can't get past the first screen. How do I rest my password?

Thanks

1 reply

Marjorie Gaulier Posts 5277 Registration date Friday October 29, 2010 Status Webmaster Last seen April 24, 2020 86
Sep 2, 2013 at 10:03 AM
Hello,

If you are using Windows XP, Vista or Windows 7 Operating System, try to boot to the "Safe Mode" and check if you are able to log on. To boot to the "Safe Mode":

1. Power on/restart the computer.
2. After initial startup screen start tapping F8 key.
3. From the options that appear on the screen, please select "Safe Mode".

regards
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