I cannot download anything [Closed]

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Thursday September 12, 2013
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Monday February 1, 2010
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Please tell me step by step how to get rid of malware or viruses on my laptop. Everytime I wish to download something it says "Viruses found and deleted"

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Posts
47398
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
November 27, 2020
9,465
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a log.

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. )

3. Save the file on your Desktop.

4. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

5. Double click on the short cut ZHPDiag on your Destktop.

6. Click on the eyedropper icon and ensure all of the items.

7. Click on the Magnifying glass with the + sign and run the analysys.

Wait for the tool to finished (maybe a long time)

8. Close ZHPDiag.

9. To transmit the report, click on this link :

https://authentification.site

10. Usually on your desktop or C:\Program Files\ZHPDiag).

11. Select the file ZHPDiag.txt.

12. Click on "upload »

13. Copy the url and post it here

Best regards

Ambucias
Moderator, Security Contributor

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