Toshiba satellite has a black screen

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johnashley12 Posts 1 Registration date Sunday 13 October 2013 Status Member Last seen 13 October 2013 - 13 Oct 2013 à 17:33
nomibucha Posts 4 Registration date Wednesday 23 October 2013 Status Member Last seen 2 September 2016 - 23 Oct 2013 à 06:17
Hey guys!
My problem is my laptop randomly turned off and came up with a blue screen saying that it found a problem and was restarting to try fix it.
But it is stuck in a loop of restarting then sitting on a blank screen for ages.
I have tried pressing and holding the 0 button when turning the laptop on and it comes up with an option to reboot the system. However if i click yes it just goes back to this blank screen.
I can't find another way of rebooting and my laptop is only 2 months old please help
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2 responses

carminabigue Posts 620 Registration date Tuesday 19 March 2013 Status Member Last seen 10 June 2015 125
23 Oct 2013 à 01:16
Booted up the computer and pressed and held down F12 (boot)
Inserted the Toshiba recovery disc (there should be a disc one and two).
Selected CD/DVD from boot menu
Went to Toshiba recovery wizard
I then went to the second option (format/delete everything off of hard drive)
Restarted the computer
Re-loaded the disc
Selected Toshiba recovery wizard
Selected the first option
The wizard began and all I had to do was wait until it told me to insert disc two and it did it's job from there.


I hope this help
nomibucha Posts 4 Registration date Wednesday 23 October 2013 Status Member Last seen 2 September 2016
23 Oct 2013 à 06:17
this is very informative sharing