No explorer.exe, no desktop, unable to loade explorer.exe

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eclark53 Posts 2 Registration date Monday December 2, 2013 Status Member Last seen December 2, 2013 - Dec 2, 2013 at 04:14 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Dec 3, 2013 at 12:45 PM
I have a problem that started I guess a week ago. First I noticed that North's Utilities reported that core files had changed -- reinstall program. Then the program ran as usual. Like a dummy, I did nothing.

Then today when I was booting up, I noticed an error : Windows cannot find the following files in the C:\Windows/INF/ folder ( msnetmtg.inf, msmgs.inf wmpll.inf and fxocm.inf).

Okay, I rebooted and got a blank desktop, there was no icons on the screen, could not get to quick launch toolbar at bottom of the page. The only thing I could do was alt-crtl-del The Task manager opened and I tried to to start explorer.exe it appear and quickly disappeared. I can go to new task, type in explorer.exe and it will appear for about 5 seconds and disappear.

So at this point all I have is a yellow screen which is the background color, no icons, no quick launch bar, no nothing. I suspect that I have a bad infection. Also, I tried to do a system recovery, no system restore points are available. I even tried to reinstall windows and got a message the start windows normally and then insert the disk and upgrade from without windows. Since I cannot access anything from windows normally, cannot upgrade or reinstall Windows over the current installation.

I cannot run any program because I cannot get explorer.exe to load.

Can you help?
Thanks,
Related:

2 responses

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Dec 2, 2013 at 05:53 PM
Perhaps you can use a program like Killdisk which can be started from a floppy disk/flash drive and will delete the contents of the hard disk. Then you might need to use a "rootkit" virus checker before you re-install Windows.

Good Luck
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eclark53 Posts 2 Registration date Monday December 2, 2013 Status Member Last seen December 2, 2013
Dec 2, 2013 at 06:15 PM
That is not what I want to do. I am not in the market to wipe my entire hard drive. I want to save my data.

Thanks, anyway!
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Dec 3, 2013 at 12:45 PM
Perhaps you can remove the hard drive and use a USB drive inclosure to adapt it as an external drive on another computer. Then coy only the data files you want.

I doubt you will ever be able to remove the virus you have - short of wiping the drive.
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