Gateway factory reset problem

Tamayojuan Posts 1 Registration date Wednesday December 25, 2013 Status Member Last seen December 25, 2013 - Dec 25, 2013 at 04:41 PM
 Tamayojuan - Dec 31, 2013 at 10:19 PM
Hello all i seem to be having a problem resetting my gateway dx4822 to factory. I get to the screen, click restore to factory, it starts and then stops at 51%, then the progress bar goes away and i get a message that says "please wait a moment" and it stayed on for about 16 hours. I turned the computer off and back on and now windows will not boot. I can still get to the factory reset screen but every time i try it still only gets to 51% then gives me the message again. I do not have any kind of recovery cd. Any help would be greatly appreciated

2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Dec 30, 2013 at 01:56 PM
I suggest you take the laptop to a local repair shop. This looks like a hardware problem that needs hands-on access to diagnose.

Good Luck
Looks like the hard drive was going bad, not 100% but enough. Changed it and all is well. Thanks